Terms of Service

Acceptance of Terms

By accessing, browsing, or using the StepHive website, mobile application, or purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must immediately discontinue use of our website and services.

Changes to Terms

StepHive reserves the right to modify, amend, or update these Terms of Service at any time at our sole discretion. Any changes will become effective immediately upon being posted on this page with an updated "Last Updated" date. Your continued use of the website following the posting of revised terms means that you accept and agree to the changes.

Products, Pricing & Availability

We make every effort to display as accurately as possible the colors, features, specifications, and details of our products available on the website. However, we do not guarantee that product descriptions, colors, or other content will always be complete, accurate, reliable, current, or error-free.

All products are subject to availability, and we reserve the right to discontinue any product at any time for any reason. Prices for all products are subject to change without notice.

Orders & Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. StepHive reserves the right at any time after receipt of your order to accept, decline, or limit your order for any reason, including but not limited to product unavailability, errors in product or price information, or suspicion of fraudulent activity.

Payments & Billing

StepHive accepts various payment methods as listed on our checkout page. By submitting your payment information, you represent and warrant that (a) you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction, and that (b) the information you supply to us is true, correct, and complete.

You authorize us to charge your provided payment method for the total amount of your order, including any applicable shipping fees, handling charges, and taxes.

Shipping & Delivery

We aim to process, fulfill, and ship orders in a timely manner. However, all shipping and delivery dates provided by StepHive or our carriers are estimates only and are not guaranteed. StepHive shall not be held liable for any delays in shipping caused by carrier disruptions, customs clearance, weather conditions, or any other unforeseen circumstances beyond our reasonable control.

Returns, Exchanges & Refunds

Products may be returned or exchanged within 30 days of delivery, provided they are unworn, unwashed, in their original condition, and in their original packaging, in accordance with our specific Return Policy. Refunds will be issued to the original method of payment once the returned item has been inspected and approved. Shipping fees are generally non-refundable unless otherwise specified.

User Accounts & Security

If you create an account on StepHive, you are entirely responsible for maintaining the strict confidentiality of your account credentials, including your username and password. You agree to accept full responsibility for all activities, purchases, and actions that occur under your account. You must notify us immediately of any unauthorized use or security breach of your account.

User Conduct & Prohibited Activities

You agree not to use the StepHive website for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks. Prohibited activities include, but are not limited to:

• Attempting to gain unauthorized access to any portion of the website, user accounts, or computer systems.
• Engaging in any automated use of the system, such as using scripts, scraping tools, or bots.
• Transmitting viruses, malware, or any other malicious code.
• Impersonating any person or entity or misrepresenting your affiliation with StepHive.

Intellectual Property Rights

All content included on this website—including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software—is the property of StepHive or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without express written permission from StepHive.

Privacy Policy

Your submission of personal information through our website is governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection, use, safeguarding, and disclosure of your personal information.

Limitation of Liability

To the maximum extent permitted by applicable law, StepHive, its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including without limitation, loss of profits, data, use, goodwill, or other intangible losses—resulting from (a) your access to or use of (or inability to access or use) the website or products; (b) any conduct or content of any third party on the website; or (c) unauthorized access, use, or alteration of your transmissions or content.

Indemnification

You agree to indemnify, defend, and hold harmless StepHive and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the website.

Governing Law & Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of your local jurisdiction, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of these terms shall be instituted exclusively in the competent courts located within our primary operating jurisdiction.

Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, please feel free to reach out to us:

Email: support@stephive.com
Website: https://www.stephive.com/contact